Get in Touch With Us
If you have a question about a review, spotted something that needs updating, or want to tell us how you use this site, this is the page for that. Below you'll find how to reach us, what we can and can't help with, and what happens once your message lands in our inbox.
Ways to Reach the Team
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read your message personally. We aim to reply within two working days, though this can stretch during busier periods.
To help us route your message quickly, tell us upfront which part of the site you're asking about — for example, a specific review, a bonus term you found confusing, or a payment method you couldn't get working. A subject line that names the topic saves time on both sides.
What We Can Help With
- Questions about our reviews — If a wagering requirement, bonus condition or withdrawal limit mentioned in one of our guides isn't clear, ask us to walk through it.
- Corrections and out-of-date information — Casino terms, bonus offers and licensing details change. If something on the site looks outdated or inaccurate, tell us what you found and where.
- Suggestions for coverage — If there's a topic around casinos not on GamStop, payment methods, or game types you'd like us to explain, let us know.
- General site feedback — Positive or critical, we read it all and it genuinely shapes what we publish next.
What We Can't Do
We're a research and review site, not a casino operator, and we don't hold player accounts, process deposits or handle withdrawals. If you have a dispute with a specific brand — for example, over a delayed payout, a rejected bonus, or an identity verification issue — you'll need to raise that directly with the casino's own support or complaints team first.
If that route doesn't resolve things, most operators outside GAMSTOP are licensed overseas rather than by the UK Gambling Commission, which affects what recourse is available. Our guide to trusted non GamStop casinos UK explains how licensing and complaints procedures typically work for these sites, and what to check before you rely on a particular operator's dispute process.
If You're Worried About Your Gambling
This site publishes information about casinos operating outside the GAMSTOP self-exclusion scheme, which some readers deliberately seek out after self-excluding through GAMSTOP. If you're finding it hard to stick to limits, or gambling is starting to cause you stress, we'd rather you contacted a support organisation than us. GamCare offers free, confidential advice and can be reached through their national helpline. We're happy to point you towards further information if you mention this in an email, but we are not a substitute for professional support.
How We Handle Your Message
Every email is read by a real person — we don't rely on automated replies to stand in for an answer. Depending on your question, we may:
- Reply directly with the information or clarification you asked for
- Pass on a correction to the relevant page for review and updating
- Signpost you to GamCare or another appropriate resource if your message relates to gambling harm
- Ask a follow-up question if we need more detail to help properly
We keep no message longer than necessary and won't use your enquiry for anything beyond responding to it and improving our content.
Whatever brought you to this page — a query about a bonus term, a correction, or a broader question about how non GamStop casinos operate in the GB market — we'd rather hear from you than have you guessing. Drop us a line and we'll get back to you as promptly as we can.